Reference

Open pt89 Legal terms before account access

pt89 sets out clear Legal terms for account access, wallet records, data use and policy requests in Indonesia.

Account conditionsData and cookiesWallet recordsLocal-law access
pt89 Open pt89 Legal terms before account access
REQUEST ROUTES

Contact us about Legal requests

A clear contact path helps when a Legal question affects your account or wallet record.

Account access request Ask us to clarify a Legal condition affecting phone verification or account access. Include the exact message you received so our team can direct the request to the right account path.
Wallet record question For DANA, OVO, GoPay or QRIS questions, provide the receipt reference requested in the cashier path. We use that detail to compare the transaction record with your account.
Policy change request If a Legal clause needs correction or clearer wording, identify the section and explain the issue. We record the request and reply through the account support route shown on pt89.
RECORD PRACTICE

Check how Legal records are handled

We keep our Legal process practical: account records support access checks, wallet records help resolve transaction questions, and policy requests are linked to the relevant account path.

Data handling

We use registration details, phone verification results and transaction references for account administration and Legal checks. We do not need you to publish these details in an open message or public comment.

Cookie choices

Cookies can support account continuity and remember selected site settings. If you ask about cookie use, contact us through the policy route so we can explain the setting connected with your session.

Account security

Keep your phone, password and verification messages private. If access looks unusual, stop sharing credentials and use the account support path so we can address the Legal and security question together.

Record retention

Account and payment records may be retained for operational and Legal reasons, including matching a receipt to an account. Ask us which record or policy section your request concerns.

Who to contact

Our account support route is the correct place for questions about Legal wording, access conditions, data handling or wallet records. State the subject clearly so the request reaches the relevant team.

Change requests

You can request correction of an inaccurate account detail or ask how a record is used. We may need the account step and matching receipt reference before making a change.

Find Legal answers before opening

These Legal answers cover the questions we expect you to ask before creating an account on pt89. Read them with the current policy text, especially when your location, phone details or payment record affects access. Where relevant, access depends on local law.

The Legal notice covers account conditions, phone verification, data and cookie handling, wallet records, policy changes and contact requests. It also explains that access depends on local law.

Yes. Access or eligibility depends on local law. You are responsible for checking whether access is permitted where you are located before opening an account or submitting account details.

Phone verification helps connect account access with the details you submit. If your number or verification result does not match, we may ask you to correct the account record.

DANA and QRIS references can be used to match a payment receipt with the correct account. Keep the receipt and share its reference only through the requested account support path.

You can request a correction when an account detail is inaccurate. Tell us which field needs changing, and we may ask for phone verification or a matching record before updating it.

Use the policy contact route and identify the cookie setting or session question. We can explain how that setting relates to account continuity and the current Legal wording.

We show the current policy text through the Legal area and identify the subject of any wording that needs attention. Check that text before continuing when a policy notice appears.