Explore Terms for Wallets and Accounts
Our Terms & Conditions explain who may open an account, which details must be accurate, and how we handle access when eligibility depends on local law. Before account access, we use a clear phone verification step; you should keep the phone number and identity details connected
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to your account current. The conditions also describe payment records for DANA, OVO, GoPay and QRIS, including what happens when a wallet name or transfer reference does not match your account. Bank transfer and virtual account instructions must be followed as shown at the cashier, because
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incomplete references can delay status checks. The same policy sets expectations for account use, withdrawals, restricted activity, service changes and requests sent to support. By opening or continuing an account where local law permits, you confirm that you have read the current Terms & Conditions and
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will follow the account and payment rules stated here.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.